Shipping & Return Policy

Thank you for shopping at Zoe Jane Makes Art!  I appreciate your support for independent artists like me.  I want you to be completely satisfied with your purchase.  If you are not entirely satisfied with your purchase, I’m here to help.

Returns

You have 30 calendar days to return an item from the date you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.

You are responsible for paying the shipping costs to return an item.

The return address is:

8034 Old Graham Rd

Pittsboro, NC 27312

Refunds

Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you of the status of your refund after inspecting the item.

Items can be refunded if:

• The original artwork, and/or custom pet portraits were proven to be defective or damaged when initially received.

• The item was lost during shipping.

Items cannot be refunded if:

• The item is found to be damaged or defective after it is received (shipping insurance can only guarantee a refund if the item is damaged during the shipping process).

• The final artwork is not what you desired.*

When purchasing from Zoe Jane Makes Art, you acknowledge the above refund policy and the risk involved when shipping one-of-a-kind items.

*Because all art commissions are custom-made, I cannot give refunds on any returned, undamaged commissioned artwork. If you dislike the final product, I will happily make one more drawing for you with no additional charge. However, I must receive the original drawing before I make the new one. You are responsible for any shipping charges to return the item.

If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few business days, depending on your card issuer's policies.

I encourage you to carefully review product descriptions and sizing information prior to requesting artwork.

Shipping

If the item is being shipped to you, you can expect it to arrive in 1-2 weeks.

Contact Me

If you have any questions on how to return your item or the above policies, contact me by email at zoejanemakesart@gmail.com.  I will get back to you within 3 business days.